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Keystone Total Health - Columbia, TN- Lyme Disease, Mold Illness, Functional Medicine

Terms and Conditions

These terms and conditions (the "Terms and Conditions") govern the use of (the "Site"). This Site is owned and operated by Keystone Total Health. This Site is an ecommerce website. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.





At Keystone Total Health, we believe in providing the highest level of customer care possible. Our team is dedicated to answering any questions you may have about our services and making sure you feel comfortable and confident in your healthcare journey. If you have any queries or concerns, please don't hesitate to get in touch with us.



We take your privacy and safety very seriously at Keystone Total Health. We use the latest security technology to protect your personal information and ensure that it is never shared with third parties without your explicit consent. Our team is trained to handle your data with the utmost care, and we will only contact you in relation to your healthcare journey with us.


All content published and made available on our Site is the property of Keystone Total Health and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.


When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.​



These Terms and Conditions govern the sale of goods available on our Site. The following goods are available on our Site:

Supplements and E-Books


These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.


Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.


We accept the following payment methods on our Site:

Credit Card and Debit

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.


When you purchase goods from our Site, the goods will be delivered through one of the following methods:

USPS Priority Mail. Domestic delivery takes 5 - 10 business days. We can not specify shipping times for international deliveries.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside the United States your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.


Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.


Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.


Keystone Total Health and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.


Except where prohibited by law, by using this Site you indemnify and hold harmless Keystone Total Health and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.


These Terms and Conditions are governed by the laws of the State of Tennessee.


Subject to any exceptions specified in these Terms and Conditions, if you and Keystone Total Health are unable to resolve any dispute through informal discussion, then you and Keystone Total Health agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Keystone Total Health. The costs of any mediation or arbitration will be paid by the unsuccessful party.

Notwithstanding any other provision in these Terms and Conditions, you and Keystone Total Health agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.


United States Postal Service (USPS) does not offer insurance for orders to Canada. If you select USPS Ground, we will not be able to provide assistance if your package is lost, stolen, or undelivered. USPS First Class Mail is also not insured; if you select USPS First Class Mail, we will not be able to provide assistance if your package is lost, stolen, or undelivered. In the event of a delivery anomaly, you will need to work directly with USPS for resolution.

Please note that international shipping is done at the customer's risk. Once an order has shipped, Keystone Total Health is no longer responsible for that order. In the case that an order is denied entry by customs, Keystone Total Health is unable to issue a refund for the order amount or any shipping fees incurred.


If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.


These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.


Please contact us if you have any questions or concerns. Our contact details are as follows:

(615) 551-3254
506 North High Street

Columbia, TN 38401

You can also contact us through the feedback form available on our Site.

Effective Date: 17th day of August, 2022

Shipping & Returns

Our Shipping Policy

Our Return & Exchange Policy

At Keystone Total Health, we understand the importance of timely delivery and safe shipping. We ship all of our products through USPS priority shipping. Our shipping methods are reliable and we ensure that your products are well-packaged to prevent any damage during transit. If you have any questions about our shipping policy, please do not hesitate to contact us.

We want you to be completely satisfied with your purchase from Keystone Total Health. If for any reason you are not, we offer a hassle-free return and exchange policy. You may return or exchange any product within 30 days of purchase, provided that it is unused and in its original packaging. Simply contact us and we will guide you through the process. Please note that we do not accept returns or exchanges for products that have been used or opened, unless they are defective. If you receive a defective product, please contact us immediately and we will arrange for a replacement or refund.

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