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Frequently Asked Questions

  • What is Keystone Total Health?
    Keystone Total Health is a holistic health center that believes in treating the whole person, not just their symptoms. We offer a wide variety of alternative medicine modalities such as functional medicine, American Biological Medicine, herbal medicine, homeopathy, kinesiology, chiropractic, and massage therapy to help our patients achieve optimal health and wellness. Our approach is personalized and tailored to the individual needs of each patient, with a focus on addressing the root cause of their health concerns. Our goal is to empower our patients to take control of their health and lead happy, healthy lives.
  • What do the doctors do at Keystone?
    Dr. Hart and Dr. Aoki are trained in Frequency Medicine, Functional Medicine, Traditional Chinese Medicine, Applied and Chiropractic plus Kinesiology, and Emotional Work. The doctors use Direct Resonance Testing (DRT) which is a form of frequency medicine to see your reactivity towards toxins, pollutants, allergens and other matter in your environment. They use DRT to pick up different frequencies, or energetic outputs, that your body's tissues are putting off, to help determine what is going on with your body and the best way to treat it to deal with your unique case. Using this multi-disciplinary approach, the doctors facilitate the removal of interferences and provide building blocks so the body can heal itself.
  • What illness/diseases do the doctors treat?
    Dr. Aoki and Dr. Hart focus on root-cause alternative medicine, which places a strong emphasis on finding and addressing the fundamental or root causes of health problems, rather than just alleviating symptoms. The root cause approach involves tailoring treatments to your unique circumstances and needs. This approach is aligned with the principles of holistic medicine, which seeks to restore optimal health to the whole person, allowing the body's natural ability to heal itself - regardless of the illness, disease, or dysfunction you are battling. Our doctors will consider multiple factors that may be contributing to your health issues. This could include physical, mental, emotional, environmental, and lifestyle factors. For example, it might involve looking at dietary choices, stress levels, environmental toxins, and genetic predispositions.
  • Can you refill my depression medication?
    We do not prescribe medications or narcotics, and instead work diligently to help you get off them.
  • What about ankle sprains, seasonal colds or skin tags; do you treat health problems like these?
    We do not treat isolated or “pedestrian grade” illnesses or injury. Our typical patient has a number of simultaneous health concerns in a variety of stages.
  • What is your process for urgent care?
    We do not serve urgent care concerns and encourage you to contact your primary care physician or emergency clinic or hospital if your conditions warrant it.
  • What does a typical week look like?
    You will spend about one hour a day, Monday-Thursday with your doctor, and approximately 3-5 hours a day Monday-Friday completing your doctor's recommended detox therapy schedule. Our doctors are going to spend time rebuilding the terrain by looking at your individual issues one by one and prioritizing them in the order your body needs. They will focus on things like detoxification, diet, immune system issues and infections that are affecting it (parasites, mold, lyme, etc), hormone issues, neurotransmitters for your brain, brain retraining, and structural work. All of our doctors use a multi-disciplinary approach for your personalized treatment plan and may include: Supplements and Custom Herbal Protocol Computer Regulated Thermography Therapeutic Massage Infrared Sauna Hyperbaric Oxygen Therapy Ionic Detoxifying Foot Bath Neurofeedback Red Light Therapy Biofeedback Cold Laser E-Stim
  • What is included in my Intensive Package?
    In an attempt to make your stay as stress-free as possible, we have built an all-inclusive pricing structure that allows you to focus on healing instead of finances. Included in your Intensive Package is: • Our custom lab package • Computer Regulated Thermography • All recommended therapies during your stay • Appointments with your doctor • Generous supplement credit. Credit amount depends on length and tier of your chosen Intensive Package. What is not included: • Any supplement costs that exceed your credit • Accomodations and/or transportation • Meals
  • What about transportation and lodging?
    We highly recommend getting a rental car if you are able to drive your own vehicle. There is very limited, and unreliable Uber/Lyft or taxi service in our area. If you are unable to drive or rent a car, we do have recommendations for a private driver for hire during your stay. Please contact the office at support@keystonetotalhealth.com if you are interested in this option. We also have a list of recommended Hotels and AirBnB homes we will email to you upon booking your intensive. Many are within walking distance to the clinic and several restaurants.
  • What about lab testing?
    All of our intensives include our preliminary lab testing. About four weeks before your visit you should receive a lab kit in the mail and instructions on how to find a phlebotomist in your area to complete the testing. Please make sure to have the lab kit done at least 2 weeks prior to your scheduled arrival. If you struggle to find a phlebotomist in your area, contact the office and we can schedule you with our on-site phlebotomist to complete the lab draw on the first day of your visit.
  • Is an intensive treatment program the only way you will see me?
    No, we can schedule you for any number of session-based therapies, where and when warranted. Treatments such as massage, ionic foot baths, stim treatments and others found on our Holistic Therapies page can be scheduled without an intensive program.
  • Should I tell your doctors everything/what should I not tell them?
    Yes, to best assess your health history and wellness needs, we encourage you to share as much of your medical history that you have documented or can recall. As a new patient to us, we have no reference points to draw from regarding your health. Surgeries, allergies, medications, addictions, domestic concerns, treatment history are all topics we will ask information about.
  • Do you accept insurance?
    We do not accept insurance and are not able to file to insurance or provide insurance codes. We are not participating providers with any insurance company. Our services are not considered “usual and customary” by insurance providers for reasons such as the amount of time our doctors spend with our clients, and our alternative approaches. We do offer payment plans on our Weekly Intensives. Please contact our office for more information on our treatment and payment plans.
  • What forms of payment do you take?
    We accept all major debit and credit cards, including: Mastercard Visa American Express Discover We do offer an In-House Payment Plan on our Weekly Intensives. Contact our office today for more details at support@keystonetotalhealth.com.
  • When do I pay?
    All payments are due in full at the time of service. We have a $100 non-refundable deposit to book a New Patient Appointment. We have a $500 non-refundable deposit due at time of booking. All deposits paid will be applied to your total balance due for the scheduled service. The remainder of your balance is due upon your arrival to the clinic for your Intensive.
  • What is your refund policy?
    The services will be fully refunded if the services are cancelled at least 14 days before the services were scheduled to be provided. Services cancelled less than 14 days, but at least 7 days before the services were scheduled to be provided will forfeit any deposit paid, and the remaining balance will be refunded. There will be no refunds on services cancelled less than 7 days before the services were scheduled to be provided. There will be no refunds on deposits paid for Intensive Packages or New Patient Appointments.
  • What is your return policy?
    You may return or exchange any product within 30 days of purchase, provided that it is unused and in its original packaging. Simply contact us and we will guide you through the process. Please note that we do not accept returns or exchanges for products that have been used or opened, unless they are defective. If you receive a defective product, please contact us immediately and we will arrange for a hassle-free replacement or refund.
  • What are your domestic shipping policies?
    When you purchase goods from our Site, the goods will be delivered through USPS Priority Mail. Domestic shipping takes 5-7 business days. We cannot specify shipping times for international deliveries: Delivery will take place as soon as reasonably possible. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays. You will be required to pay delivery charges in addition to the price for the goods you purchase.
  • What are your international shipping policies?
    If you purchase goods from us for delivery to a destination outside the United States, your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them. You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information. Please note that international shipping is done at the customer's risk. Once an order has shipped, Keystone is no longer responsible for that order. In the case that an order is denied entry by customs, Keystone is unable to issue a refund for the order amount or any shipping fees incurred. We will not be able to provide assistance if your package is lost, stolen, or undelivered. In the event of a delivery anomaly, you will need to work directly with USPS for resolution.
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